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On a typical weekday, 7200 buses come and go, carrying 188,000 passengers to and from America's busiest bus terminal. Too bad the terminal sucks....

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Port Authority Bus Terminal, New York City
Sign in the terminal. What doesn't it tell you? These important airport buses aren't in the terminal at all: they're outside!
Why?

 

 

New York City's Port Authority Bus Terminal (PABT), a block west of Times Square at 625 Eighth Avenue, bounded by 40th and 42nd Streets and 8th and 9th Avenues (map), is the busiest bus terminal in the USA.

It is also the ugliest, and of poor design, but more of that later.

Greyhound and Peter Pan/Bonanza run buses from the Port Authority Bus Terminal to New England. (Note that some of the most popular companies running buses between New York City and Boston do not use the PABT—they load and unload at other locations. More...

Companies served by the PABT include:

Adirondack Trailways
Upstate NY
Tel 800-858-8555

Bonanza Bus
New England
Tel 800-556-3815

Capitol Trailways
Tel 800-333-8444

Bieber Tourways
Kutztown PA
Tel 800-243-2374

Community Coach
Morris & Essex Counties NJ
Tel 800-522-4514

Community Lines (vans)
Northern NJ
Tel 201-309-0006

DeCamp Bus
Northern New Jersey
Tel 800-631-1281

Greyhound Bus
USA
Tel 800-231-2222

Gray Line Tours
New York City Tours
Tel 212-397-2620

Lakeland Bus
Northern New Jersey
Tel 973-366-0600

Martz Trailways
Pennsylvania
Tel 800-233-8604

New Jersey Transit
New Jersey
Tel 800-772-2222

 

NY Airport Service
JFK International Airport
Laguardia Airport
Tel 212-875-8200

Olympia Trails
Newark Airport
Tel 212-964-6233

Peter Pan Lines
New England & Mid-Atlantic States
Tel 800-343-9999

Pine Hill Trailways
Kingston & New Paltz NY
Tel 800-858-8555

Red & Tan Tours
Jersey City, Bayonne, Hudson County NJ
Tel 201-876-9000

Rockland Coaches
Rockland County & Northern NJ
Tel 845-356-0877

ShortLine Bus
Upstate New York, Northern New Jersey, Eastern Pennsylvania
Tel 800-631-8405

Suburban Transit
Mercer, Middlesex & Somerset Counties NJ
Tel 732-249-1100

Susquehanna Trailways
Pennsylvania
Tel 800-692-6314

Trans-Bridge Lines
Bethlehem PA
Tel 800-962-9135
Tel 610-868-6001

Here's information for travel between New York City and Boston MA by car, bus, train and plane, and how to choose the mode that's right for you.

Here's information for travel from New York City to Cape Cod by bus, and by Amtrak train and bus.

For all its size and importance, the PABT is immensely ugly, and not easy to use. Some examples:

—Boarding gates could have illuminated signs giving bus lines and destinations, but they don't.

  Sign in Port Authority Bus Terminal, NewYork City
  Buses are an afterthought...

—The PABT itself admits that serving bus passengers is secondary: dining, shopping and games are more important than transport...in a bus terminal?

Location directories (plans) inside the terminal do not include "You are Here" marks, so you may use the directory to find your destination within the terminal, but you may not know where you're starting from.

—If the Information booth is closed, there will most likely be a man waiting around it to "help" you by convincing you, one way or another, to part with some or all of your money for no good reason.

Signage is often inadequate and poorly designed: the South terminal doesn't even have the name or identity of the building on or above its doors. At the North terminal, identification is minimal, and only visible if you're close.

—When you arrive at the PABT after a long trip, sleepy-eyed and a bit groggy, do you see the name of the terminal on the door to let you know you've arrived? No! This is what you see:

Port Authority Bus Terminal logo, New York City

A symbol of the ugly building itself. Helpful!

—Interesting that a lot of the most important buses—airport buses, express buses to Boston, etc.—don't even use the PABT. They load and unload on the street. What?

—The Port Authority Bus Terminal website is odd and minimally useful.

Port Authority Bus Terminal
625 Eighth Avenue (at 42nd St) (map)
New York, NY 10018
Tel 212-564-8484 Voice-activated information
212-502-2200 Recording



New York City Airports

Pennsylvania Station

Grand Central Terminal

New York City Transportation

New York City <—> Boston Travel

Tourist Information

Bus Travel in New England

New England Transportation

   

 

Port Authority Bus Terminal, New York City

Port Authority Bus Terminal, Manhattan.
It may be ugly, but it sure isn't easy to use.

 

Port Authority Bus Terminal, NewYork City
Shopping mall? Yes, but with some buses...